Returns & Refunds (Store)
We aim to keep things simple and fair. If you have any issues with your order, please contact us and we’ll do our best to help.
🔁 Returns
Airsoft Products (BBs, gear, accessories):
You may return items within 14 days of delivery, provided they are:
-
Unused
-
In original packaging
-
In a resalable condition
Customers are responsible for return shipping costs unless the item is faulty.
👕 Made-to-Order Merchandise
All Hardline merchandise (hoodies, t-shirts, caps, patches) is made to order.
Because of this, we do not accept returns or exchanges for:
-
Incorrect size selection
-
Change of mind
If you’re unsure on sizing, please contact us before ordering.
⚠️ Faulty, Damaged or Incorrect Items
If your order arrives:
-
Damaged
-
Defective
-
Incorrect
Please contact us within 7 days of delivery with photos of the issue.
We will arrange a replacement or refund where appropriate.
📦 Order Issues
If there are any problems with your order, please get in touch as soon as possible and we’ll work to resolve it quickly.
📧 Contact
For all return or refund enquiries, please contact: