Booking Terms & Refunds
Hardline CQB Ltd
Company No: 17050656
Registered in England & Wales
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1. Private Hire Bookings
A non-refundable deposit is required to secure all private hire bookings.
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Deposits are non-refundable.
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Private hire bookings may be rescheduled with a minimum of 14 days’ notice, subject to availability.
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Rescheduling requests made within 14 days of the booking date may result in forfeiture of the deposit.
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If fewer participants attend than originally booked, the agreed minimum booking value remains payable.
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The remaining balance is payable on the day prior to participation.
2. Special Events & Ticketed Experiences
Tickets purchased for structured training events or special scenario days are non-refundable.
If Hardline CQB Ltd cancels an event, a full refund will be issued to the original payment method.
3. Participant Refusal
Refunds will not be issued where participation is refused due to:
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Failure to complete a waiver
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Failure to follow safety instructions
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Suspected alcohol or recreational drug use
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Breach of site rules
Hardline CQB Ltd reserves the right to refuse entry or remove participants for safety reasons.
4. Retail Products (When Applicable)
Where physical products are sold:
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Customers have 14 days from receipt of goods to request a return in accordance with UK Consumer Contracts Regulations 2013.
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Returned items must be unused and in original condition.
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Refunds will be processed once returned goods are received and inspected.
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Certain items, including safety equipment and customised goods, may be non-returnable for hygiene and safety reasons.
5. Event Cancellation by Hardline CQB Ltd
If an event is cancelled by Hardline CQB Ltd:
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Customers will be offered either a full refund or the option to transfer to a future date.
6. Contact
For refund enquiries, please contact:
Gloucestershire, UK